Refund policy

We do not offer refunds, only EXCHANGES. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Additional non-returnable items:
* Gift cards

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Exchange process 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed.

Sale items 
Only regular priced items may be exchanged. Unfortunately, sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at trs.guam@gmail.com


Shipping
To return your product, you should mail your product to: PO Box 5751, Hagatna GU 96915

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.